When UIB was established in Singapore in 2014, the aim was to solve the problem of information overload. The solution was to integrate all the various communication channels used today - such as e-mail, voicemail, texts, social media and messaging and chat apps - into a single application so that all news and messages could be grouped together in a standardized inbox. To achieve its goal, UIB developed the UnificationEngine - the first AI dialog platform with cognitive IoT capabilities, and one that leads the world. It is designed to efficiently integrate all connected devices, whether in a smart home, smart factory or smart city, and thus support seamless communication between people, IT systems and machines.

At TWENTY2X in Hannover - the brand-new IT trade fair for SMEs - UIB is unveiling the conversational AI technology it has developed based on its UnificationEngine: SmartContact. This cloud-based middleware has been designed to use chatbots and artificial intelligence in written and even spoken communication to support a cross-channel, dialog-based user experience. What's more, users don’t need to download an app or install a hardware hub. Through this patented, out-of-the-box solution, UIB aims to help SMEs lower costs, boost sales and impress customers. Thanks to UIB’s integrated API (application programming interface), getting in touch with a company should soon be as easy as catching up with a friend. SmartContact can be used in customer care, accounts management, technical support, product registration and many other applications. If you want to know how it all works, then the smart choice would be to visit TWENTY2X from 17 to 19 March, where you can meet both the chatbots and their creators in person.