On-site Services & Facilities
We provide the ideal infrastructure and a whole range of on-site services to make your visit to the Hannover Exhibition Grounds as agreeable and successful as possible.
Information Service and Customer Center
Our Information Center (IC) is centrally located on the Exhibition Grounds and is open daily from 9.00 to 18.00 hours. Here you will find all important information and service facilities.
Before and during the show our contact persons in the Exhibitor Service Center (ASC) will be happy to assist you with all matters relating to your trade fair organisation.
Are you looking for an exhibitor or specific products? You exhibit at the show and need last minute flyers and posters? Would you like an exclusive restaurant to end the day with your colleagues and business partners?
At our numerous "EBi" information counters in the halls and entrance areas, experienced staff is available to you for this purpose. You will find the locations on our site plan.
To help you find exhibitors quickly, our website, the trade fair app and experienced staff are available at our numerous information counters in the halls and entrance areas.
Our tip: Take note of exhibitors, products and events on our website and plan your optimal route across the exhibition grounds. After registering online, your data can be automatically synchronised with the trade fair app.
Printed Exhibitor Index
During the show you can obtain the handy Exhibitor Index free of charge at the entrance areas and EBi counters.
The restaurants and bistros on the Exhibition Grounds leave nothing to be desired - from elegant to rustic, from exclusive menus to quick snacks for in between.
Our Restaurant Finder will provide you with important information such as operating hours (specific to your fair), telephone numbers, and so on, all at a click. To the restaurant finder
If you have plans for receptions, business lunches, meetings, etc. for groups of 15 persons or more, we will be very pleased to make the necessary reservations for you. Just let us know in good time before the exhibition or trade fair is due to start. To the reservation
With 3,200 seats, the "Munich Hall" is the largest trade fair restaurant in the world and offers a unique setting for an extraordinary evening. Enjoy Bavarian delicacies, celebrate in an authentic ambience and let the busy trade day come to a relaxing end. Learn more
During the fair we offer you a free shuttle service on the Exhibition Grounds. The shuttle bus network with routes and stops can be found here
Facilities for the Disabled on the Exhibition Ground
During the fair, people with restricted mobility have free access to chauffeured vehicles for rides within the exhibition complex. To order this service, see your contacts below.
Please note that lavatories are only accessible in halls that are in operation for the restrictive show. Each hall has a visitor information (EBi), whose staff will be happy to assist you.
Services for Air Passengers with physical Impairments
Passengers with handicaps or limited mobility can take advantage of a special all-inclusive flight package covering baggage transport, check-in formalities and wheelchair service right up to the plane. Each of these services can also be booked individually. To order this service, please contact our partner B.F.M. Incoming and Traveller Service GmbH
Free Wi-Fi with the SSID "MESSEfreewifi" is available in all event halls, entrance areas and in parts of the outdoor area.
In addition hotspots (5 GHz frequency range) are available in a variety of locations on site, including all entrance areas and at various "EBi" infopoints, snack bars and bistros.
If you are experiencing any problems, our Media Shop will be glad to assist you:
Hotline: +49 (0)511 89-38992
Here you will also find instructions on how to use the free Wi-Fi.
During the show, busy parents of children aged 1 – 6 will be able to take advantage of our exhibition kindergarten "Hermes Kids". Your children will be looked after by experienced professionals in an environment that has been specially designed to meet their needs and also includes a garden.
Betriebskrippe der Deutschen Messe AG
30521 Hannover, Germany
Contact / Booking
Phone: +49 (0)511 89-34314
You will find our Copy Shop in the entrance area NORD 1 on the first floor.
Daily 8:30 a.m. - 6 p.m. (on the last day of the fair until 4 p.m.)
Phone: +49 (0)511 89-35100 / -35101
No need to waste precious time in check-in lines at the airport!
Maximize on your time at the fair by letting BFM Incoming and Traveller Services handle your baggage check-in for you (at a cost of EURO 25.00 per piece). You also will not need to worry about getting a seat reservation or standing in line for a boarding pass: B.F.M. will take care of everything for you!
B.F.M. has counters at the following locations:
For reservations please call : + 49 (0)511 9774880
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